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ICT delivery assurance

 

The Business Perspective

 

Once you’ve gone through the commercial process to select the most

appropriate vendor or integrator and solution, you need to deliver it

successfully into the live environment without disruption, ensuring all of

the envisaged efficiency gains and new services are achieved.

 

Some of the questions you’ll need to answer at this point include:

 

How do you engage with suppliers effectively?

What type and level of planning, governance and management needs

   to be in place?

Do you have the right level of technical expertise in house to resolve all

   of the technical issues?

How will you test and trial the solution sufficiently before going live?

What’s the best way to transition to live operation?

Our Expertise

 

We have helped clients to plan and deliver a range of new ICT applications and infrastructure smoothly into the operational environment.

 

The ICT delivery assurance activities we typically lead and undertake include:

 

ICT delivery assurance

Delivery planning

Supplier management

Programme and project management

Delivery stage gate management

PMO set up and operation

Technical Design Authority

Testing strategy and test management

Service transition management

Service and system health checks

 

 

Example Assignments

 

A selection of our relevant assignments is shown below.

 

National Employment Savings Trust – Employer On-Boarding Service

 

We developed and managed the delivery of test support services to help large employers test their systems prior to joining NEST's pension schemes. Our responsibilities included:

Developing a simple on-boarding test strategy/plan for prospective employers

Managing employer test support work stream and resources

Developing test policies, processes and supporting documentation

Leading awareness sessions to inform employers about test support services

 

Defra – England Rural Development Programme Technical Authority

 

We performed the role of client Technical Authority for the transition of an administration system from its existing infrastructure to a new infrastructure, based at a new data centre. The transition involved a major re-design of the solution architecture in several areas, including moving 100+ presentation and mid-tier components to a virtualised infrastructure.

 

Department for Transport – Case Management and Correspondence Handling

 

DfT’s case management and correspondence handling solution was becoming obsolete and relied largely on paper-based processes. We led a project to adopt a new solution which involved the transition of the system into live operation with 2000 users and the associated the business change.

 

Construction Company – Technology Delivery PMO

 

We were responsible for implementing effective programme governance and controls for the technology work stream that was supporting a major change programme. We managed the Delivery PMO for the first and second ERP system implementations into an operating company. We managed the applications and technology budgeting activities for each release. We established the:

Development Framework for programme deliveries

Stage Gate process and templates

Documentation review and approval process

Release cost forecasting and tracking process

 

Home Office – Border Force Transformation Programme

 

We set up and established a ‘one-man PMO’ for the operational aspects of the Border Force Transformation (Heathrow) Programme. Our activities included standardisation of the ways of working, project and programme level planning and RAID, resource and information management, programme governance facilitation, reporting and cross programme alignment.

 

Defra – Portfolio Management and Flexible Staff Resourcing

 

We prepared the business case and managed the phased implementation of a bespoke SharePoint and Business Objects application to provide resourcing and management information and to support the introduction of new ways of working.

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