Our capabilities

Digital and ICT Strategy

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Architecture

Managed Client-side Service

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Cloud-based ERP Solutions

Solution Specification and Procurement

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Transformation and Delivery Assurance

Digital and ICT Strategy

We are trusted strategic advisors to chief executives, operational directors, CIOs, heads of IT, IT managers and business managers. We work with them to develop a new IT strategy and roadmap or review and re-focus an existing strategy.

The supporting activities we typically lead and undertake include:

  • Current situation review
  • Problem and process analysis
  • ICT and Digital estate review
  • Digital and Cloud readiness assessment
  • Strategic options evaluation and discovery
  • ICT/IM strategy
  • Road mapping and portfolio planning
  • Digital alignment strategy
  • Solution development approach
  • Business case development and market evaluation
  • Data and information management strategy

Architecture

Once clients have initiated a digital or IT-enabled transformation programme, we help them create the architectures to ensure the proposed solutions will work and integrate together. We assure the proposals and outputs from solution providers and systems integrators.

The activities we typically undertake and support include:

  • Enterprise architecture
  • Solution architecture
  • Technical architecture
  • Application architecture
  • Target Operating Model
  • Technical Design Authority
  • Solution assurance
  • Transition planning

The solution areas we have worked with include Digital Policing, Cloud ERP, mobile working, case management, digital archiving, digital evidence management, census operation and statistical data collection, virtual contact centres, data centre migration and virtualisation.

Solution Specification and Procurement

We support clients when they introduce new solutions and services or replace existing ones by helping them understand the opportunities available, instead of being constrained by existing ways of working or thinking. We share our knowledge of what other organisations are doing and provide best practice approaches. We prepare them for procurement and support them through the process. We ensure the process is legal and auditable and meets any relevant public sector regulations.

The specification and procurement activities we typically lead and undertake include:

  • Requirements gathering
  • Key scenario definition
  • Solution specification and architecture design
  • Outline and full business case with options analysis
  • Procurement strategy and approach
  • Market and supplier engagement
  • Procurement documentation, e.g. RFQ and ITT
  • Procurement management
  • Proposal scoring, moderation and commercial dialogue

Our capabilities can be provided as either individual services, depending on the type of support a client needs, or as an integrated managed service across the lifecycle.

“Medley provided an excellent and responsive service. We would certainly work with them again.”

Head of ICT Infrastructure - English Heritage

We are totally independent of all product vendors and solution providers.

This has become increasingly important to our clients as they look to move existing systems to the Cloud including Digital and complex ERP solutions.

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Transformation and Delivery Assurance

All business and IT-enabled transformation programmes and projects need clear ownership and governance that focuses the activity to minimise risk, overcome challenges and meet corporate objectives. They need thorough planning and management to deliver new solutions successfully into the live environment without disruption.

The supporting activities we typically lead and undertake include:

  • Advisory support to programme boards
  • Executive and SRO mentoring
  • Programme and project management
  • PMO set up and operation
  • Business and Technical Design Authority
  • Transformation and change management approach
  • Benefits planning and realisation
  • Stakeholder engagement and communications
  • Process and information review and design
  • Testing strategy and test management
  • Roll-out and service transition management

Cloud-based ERP Solutions

An increasing focus of our work is helping public sector organisations to cost-justify, define, procure and implement new Cloud ERP solutions. These solutions are complex and touch many parts of an organisation. Cloud versions bring new opportunities for operational economies, with ever greater needs for conformance to vanilla solutions. The drivers for change can include the need to create shared services, existing solutions going out of support or the requirement for increased integration across business functions.

We help clients with all stages of the process including:

  • Solution specification with cross-functional scenarios
  • Process analysis using best practice process models
  • Knowledge of leading Cloud solutions and their strengths
  • Market engagement and procurement
  • Transformation planning and change support
  • Supplier engagement and management
  • Solution and integration architecture
  • Cloud environment strategy
  • Target Operating Model definition
  • Policy and end-to-end procedure definition
  • Testing and data migration strategies
  • Service strategy enabling ‘evergreening’

“Their experience of the ERP solution marketplace ensured that we obtained the best value we could from the procurement exercise. We could not have achieved this result without Medley’s help. We have recommended, and we continue to recommend, their services to other organisations in a similar position.”

ERP Project Manager - UKAEA (CCFE)